FAQ

 

🌸 STATIONERY | All stationery (greetings cards, stickers, notepads, etc.) are designed by me! Jaybee :) 

GREETING CARDS Greeting cards are printed on deluxe folded cardstock and finished in either matte or pearl shimmer (my fave!). They each come with an envelope and sealed in a clear plastic sleeve. 

STICKERS Stickers are printed on 2-4 year weatherproof and waterproof material with various effects – vinyl, holographic, glitter, or clear (transparent).

NOTEPADS Designs are fully color printed on 70 lb paper with a cardboard back. See specific listing descriptions for magnetic backing information.   

🌸 POTTERY | Our pottery is handmade by wheel throwing or hand building. The beautiful glazes are hand painted and designs are hand painted, stamped, or underglaze transferred. Due to the kiln firing process, glaze colors will vary. This means each piece is unique in its own way! 

WHAT IS MY P.S. POTTERY MADE OF? Clay is made of stoneware.

IS MY POTTERY FOOD SAFE? Yes! Eat anythang and everythang your heart desires from our kitchenware collection pieces. 

IS MY POTTERY MICROWAVEABLE SAFE? Yes! Please use extreme caution and handle with care when removing from microwave as ceramic item(s) and content(s) may be extremely hot. 

IS MY POTTERY DISHWASHER SAFE? Yes! However, hand wash is recommended to ensure the longevity of your pieces. If you choose to wash by hand, please use a soft scrub brush and dish soap, and avoid abrasive sponges and/or metal.

DO YOU SHIP INTERNATIONALLY? Not YET :( but that is the ultimate goal in the near future! In the meantime, we are currently only taking domestic orders. Please refer to the Shipping Policy page for more information.

SOLD OUT!  Oh no! I'm so sorry! We are not currently taking preorders unless stated on the product listing, but you can be the first to hear about new announcements and receive exclusive offers by signing up for our P.S. newsletter! 

🌸 CUSTOM ORDERS

DO YOU ACCEPT CUSTOM ORDERS? Please feel free to email me at hello@primrose-studio.com or send a message through the "Chat with us" button at the bottom right-hand corner of this page with the idea or vision you have in mind! I will let you know if it's something I can do. I apologize in advance if I’m unable to accept your request!

Feel free to send an email to hello@primrose-studio.com with your thoughts or follow me on Instagram @_primrosestudio or TikTok @_primrosestudio! 

🌸 SECONDS SALE

WHAT ARE SECONDS? These are *perfectly imperfect* pieces that are still fully functional, sold at a discount, and looking for their new homes! Examples include: pieces that are slightly wobbly, have a slight crack, slight warped, or the color simply didn't turn out how we would have hoped! 

*Please be sure to read each product description and inspect the product photos CAREFULLY*! 

For more information, please refer to our Refund Policy page.